Wednesday 6th August | Join Free
In today’s Beyond the Basket:
🛡️ Pandora and Chanel Warn Customers After Cyberattacks
⚙️ BigCommerce Rebrands to Commerce.com
🐞 eBay Overbills Sellers (Again)
🎮 Newegg goes all-in on gamers
🍷 Naked Wines finds growth down under
📺 Sunglass Hut turns TV ads into store visits
Let’s get into it 👇
🛡️ Pandora and Chanel Warn Customers After Cyberattacks LINK
Pandora and Chanel have issued alerts after cyberattacks exposed customer data through a compromised Salesforce platform used by both brands.
Exposed info includes names, emails, and contact details, but no passwords or payment data. Pandora says its systems remain secure; Chanel flagged phishing risks.
The breaches are part of a broader wave hitting retailers via OAuth and third-party tools. Other affected brands include M&S, Adidas, Dior, and Louis Vuitton.
🤖 BigCommerce Rebrands to Commerce.com, Embracing AI-Powered Shopping LINK
BigCommerce Holdings is now Commerce.com, signaling a shift toward AI-driven “agentic shopping” but the BigCommerce platform name stays.
Commerce says SEO and paid ads are losing steam as AI “answer engines” like ChatGPT and Gemini reshape how people shop online.
The company will unify BigCommerce, Feedonomics, and Makeswift to help brands stay visible and competitive in this AI-first ecommerce era.
🐞 eBay Overbills Sellers (Again) in Listing Fee Glitch LINK
eBay wrongly charged sellers insertion fees for simply revising listings, despite having free listings left, something that shouldn’t trigger a fee.
A moderator confirmed the glitch via ALERT16099, but confusion remains as the alert wording suggests fees should apply, raising red flags.
Sellers aren’t sure if eBay will auto-credit overcharges or require manual reports, an unsettling repeat of past billing issues dating back to 2017.